SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING POLICY
Shipping Policy – Mayfair Mist
At Mayfair Mist, we are committed to delivering your order with care, efficiency, and transparency.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. Should there be any significant delay, we will notify you via email.
Shipping Times
Estimated delivery times vary depending on your location:
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United Kingdom: 5–10 business days
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Europe: 7–12 business days
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International: 10–20 business days
Please note that delivery times are estimates and may be affected by customs, carrier delays, or unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time. These will be clearly stated on our website.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the customer.
Mayfair Mist is not responsible for delays caused by customs clearance.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us at:
We will do our best to assist you and resolve the issue promptly.
Contact Us
For any questions regarding shipping, please contact: supportmayfairmist@gmail.com
RETURN & EXCHANGE POLICY
RETURN & EXCHANGE POLICY
Return & Exchange Policy – Mayfair Mist
At Mayfair Mist, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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All original packaging must be included
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Items marked as final sale
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Gift cards
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Personalised or custom-made items
Exchanges
We currently offer exchanges only for:
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Defective or damaged items
If you received a faulty item, please contact us within 48 hours of delivery with photos as proof.
Return Process
To initiate a return, please contact us at:
Include:
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Your order number
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Reason for return
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Photos (if applicable)
We will provide further instructions once your request is reviewed.
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your payment provider
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If the issue persists, contact us
Contact Us
For any return or exchange enquiries: